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HUB CITY TRANSIT provides Para Transit Services Monday through Friday from
6:00 am to
6:30 pm for qualified individuals with mobility impairments who are unable to use Fixed Route Service. Our Para Transit Service is a demand-responsive, advance reservation, address-to-address,
door to door service. Eligible passengers are required to live within Hattiesburg City limits of service area. Wheelchair accessible vehicles are available to assist in transporting persons with disabilities.
An ADA Para Transit Eligibility Application will be used to determine your eligibility for HCT Para Transit Service. This information is confidential and will not be shared except with persons involved with HCT Transits eligibility determination process. The application processing time is approximately two weeks, and individuals will receive a written notification letter by mail. Re-Certification for Para Transit Service is required every three years.
HCT PARA TRANSIT ELIGIBILITY FORM
HCT PARA TRANSIT PASSENGERS GUIDE
HELPFUL TIPS WHEN CALLING:
► Have pencil and paper ready
► Be ready to tell the Receptionist:
1. Your name and address where you want to be picked up
from and provide complete physical address.
2. Where your going - Name of Business or Dr.’s Office and
its complete physical address.
3. The time you would like to get there or the time of your
appointment.
4. You may request a return trip from your destination.
5. If you have an escort or personal care attendant
traveling with you.
Be prepared to have an alternate time to conduct your business in case we are unable to meet your requested time.
ONE to FOURTEEN DAYS ADVANCE NOTICE IS NEEDED
WHEN CALLING TO SCHEDULE AN APPOINTMENT.
PLEASE CALL 601-545-6326 TO SCHEDULE YOUR TRIP.
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Demand Response Policies
CANCELLATION POLICY:
An hour advance notice is required to cancel transportation services. Three cancellations within a thirty-day period may result in forfeiture of regular (subscription) transportation services.
NO-SHOW POLICY:
Failure to show-up at your pickup location at the designated time of pickup and failure provide an hour cancellation notice is considered a NO-SHOW. Three NO-SHOWS within a thirty-day period may result in suspension of transportation services for one month (30 day).
PICKUP POLICY:
HCT utilizes a 45-minute window for scheduled passenger pickups. The window is defined as follows: A passenger calls to schedule transportation services at 9:00 am.
HCT Transit can arrive to pickup the passenger as early as 8:30
am or as late as 9:45 pm from the scheduled time of pickup.
WAIT POLICY:
Drivers are only allowed to wait 5 minutes for the passenger (s) to show. If the passenger (s) do not show up within this period, the pickup is considered a NO-SHOW. HCT drivers are not allowed to wait while a passenger conducts business. A return trip will need to be scheduled or the passenger may call for a pick up when ready.
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